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customer service

09/30/2017 / By Frances Bloomfield

Exercise in frustration: Microsoft is exchanging its foreign customer service agents for chatbots

After taking over our manufacturing jobs, artificial intelligence is now poised to muscle in on another ubiquitous industry: customer service. Technology behemoth Microsoft has created a virtual assistant that companies can use to handle customer service requests. This AI chatbot is the newest and first product in a line of up-and-coming software that lets artificial […]

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